Back in January, a representative of the ESP Marketo attempted to start a delisting discussion by leaving a comment on one of the posts on this website. We declined to discuss the matter in public as we always do.
So, knowing that Marketo is a serious ESP and is generally able to carry out a conversation related to abuse, we sent an email to abuse @ marketo . com quoting the content of the website comment we declined to publish and responding to the points in it, asking for a response.
Nothing until today – when their ticket tracking system was kind enough to inform us of the fact that Marketo Delivery Case #01266633 had been closed.
Five months of nothing and then an auto-ack. Good work.
Received: from [126.96.36.199] (port=46330 helo=HEIGHPUBS)
by sg3plcpnl0082.prod.sin3.secureserver.net with esmtpa (Exim 4.91)
(envelope-from [email protected])
In other news, Peertechz are using IP ranges to send their mail that had already been listed on our list as belonging exclusively to OMICS. In addition, they have named their box HEIGHPUBS, which is a hallmark of “Heighten Science”.
If we listed you because of the backscatter, and you write in to ask for it to be removed, and we receive a C/R so that our reply would be delivered to you…
That’s just wrong.
We won’t click on it. You won’t receive our reply, and the conversation will never proceed, and you will not be delisted. But that’s OK – the support conversation we just attempted to have with you actually proved the validity of our listing once again.
Apologies to all whose email has either been eaten silently or explicitly rejected. It took us a moment to notice that our service provider had ceased to provide email forwarding services as of October 1 and to re-establish forwarding through another means. We’re back on track. If you sent any email after October 1 and haven’t had a response, please resend.
Velia, on the topic of ScienceDomain International and a few escalation listings, today, after having received a list of 151 Received: lines containing HELO, reverse DNS at the time, and IP that have been sending ScienceDomain Int’l Ltd spam:
Let me get this straight:
You are blacklisting thousands of our customers because of one customer who is „around our network“?
You refuse to de-list obviously innocent customers because we are unable to determine this ominous person?
You refuse to give out the necessary information (time stamp) to solve the case?
Is this correct?
If so, we will forward the issue to our legal department.
Saved for posterity forever on the internets. Go Daddy Software, we’re waiting to hear from your lawyers.