Short version: email us with the details (WHAT IS LISTED; CHECK FIRST THAT IT ACTUALLY IS) and prove that you’ve viewed our explanation of why you’re listed. (This implies that you have to prove that the resource you are going to mention actually is listed in the first place.)
Do not attempt to leave comments anywhere on this web site in order to get removed. They will not be published. You don’t want them to be published. They will also not be acted upon – unless they themselves are Scientific Spam and we can list you based on them…
DO NOT TWEET YOUR REMOVAL REQUESTS. THAT’S EVEN WORSE THAN TRYING TO LEAVE A COMMENT ON THE WEBSITE
Write an email to the team at the address
rocket dot scientists (at) scientificspam dot net. Writing in English is preferred. Other languages may be directly understood or Google translated for a guesstimate, but writing in English is simply your best bet.
Writing in plain text is required. Sending us mail that only has HTML tagsoup will elicit a response of your first line of HTML followed by Same in plain text please.
Make sure you are able to receive our email responses. If you don’t receive them, it will be hard for us to have a conversation. Such as in this case (this is a mailer-daemon in response to our reply to them):
<REQUESTOR ADDRESS>: host THEIR.MAIL.SERVER[ip.add.re.ss] said:
554 5.7.1 Mail (m-14745-01944) appears to be unsolicited – Score (430) over
MessageScoringUpperLimit (300) – contact [email protected] for
resolution (in reply to end of DATA command)
No win for you. Or this:
<[email protected]>: Host or domain name not found. Name service error for name=mail.DOMAIN type=A: Host not found
That’s somebody sending with a From: in a domain that is registered and has a MX record, but the host mentioned in the MX record does not exist so mail can’t be delivered. Or this:
From: [email protected]<domain>
To: the address from which we send replies to your requests
Subject: O e-mail que você enviou requer verificação
A mensagem que voc?? enviou requer verifica????o, para ter certeza de que n??o?? spam.
Voc?? precisar?? fazer essa verifica????o apenas uma vez, o pr??ximo e-mail que voc?? enviar para este endere??o, ser?? verificado automaticamente.
Para verificar essa mensagem e as mensagem futuras, favor clicar no link abaixo:
(They were asking to have a listing removed that exists because of Boxtrapper backscatter. Clearly Boxtrapper is not gone. We’re not clicking on the Boxtrapper C/R, so goodbye.)
If you operate a ticket system that requires replies to be in a certain format to be accepted back, don’t use it to write to us. Make sure all the information you want us to act on is included in a machine-readable text format. Our ticket processing does not do OCR. Including information you wish us to look at in a screenshot only is going to get you ignored.
In your correspondence, mention, in text form, the IP address and/or domain name that is listed. Make sure it is something we actually list before you write in. If you mention a domain name, we’re going to look up the domain name list only. If you mention an IP address, we’re going to check it in the IP address list only.
Prepare to explain how you have eliminated your spam problem. Without a thorough explanation, we’re going to respond only with “How?”. Specifically, don’t tell us you’re running anti-virus or that you have eliminated the hacked accounts or that you have implemented SPF, DKIM, DMARC, or anything like that – we don’t list resources because of security deficiencies or technical shortcomings anyway. And for heaven’s sake, do not claim to be CAN-SPAM compliant, or refer to any other law anywhere that legitimises spamming. To us, spam is unsolicited bulk e-mail, and that’s that. (We don’t waste our time listing spammers that don’t have a scientific context, however. Many other parties are already doing that.)
Read the response you get. Sending more emails pretending you never saw the response we sent you is a great way of making us auto-ignore you. It is important that you make sure you are able to receive our responses, because if you don’t…
There is no telephone support, or any other way of contacting us but by email. (If you can’t get email through to us for any reason, which we think is very unlikely indeed, please let us know about that via tweet, though.)
Without information on which IP address or domain name you believe to be listed, we are unable to do anything at all. Scientists we may be, but not mind readers. See the IS SOMETHING LISTED? page for help in figuring out the correct resources to name, as well as determining if you should leave making any requests to your service provider instead.
Do not leave replies below – or on any part of the blog – if we approved them, that would cause your removal request to show up in public as a part of this website. That is not what you want. We follow the DNSBL BCP (RFC 6471) and don’t expect you to make public requests for removal.
Kindly do not waste our time with justifying your spam or making excuses. We’re not interested. We already received the spam and we know it was spam.